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BEP53 Customer Service: Handling Complaints (Part 1: Empathi

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

发表于:2018-12-05 / 阅读(170) / 评论(0)

商务电话英语

EXPLORATIONS - Wireless Internet Connection

EXPLORATIONS - Wireless Internet Connection By Paul Thompson Broadcast: Wednesday, December 22, 2004 (MUSIC) VOICE ONE: I'm Faith Lapidus. VOICE TWO: A wireless router can link many computers. (Pictur

发表于:2018-12-15 / 阅读(113) / 评论(0)

Explorations

林超伦实战口译练习笔记第106期:抓住机遇迎接挑战

We use these products, in addition to our process expertise, to help you meet your challenges. Universal Instruments provides industry-leading support and services worldwide to help our customers achieve maximum efficiency and productivity. Indeed, U

发表于:2018-12-18 / 阅读(90) / 评论(0)

林超伦实战口译练习笔记

法律英语：25 Federal Preemption

by Michael W. Flynn First, a disclaimer: Although I am an attorney, the legal information in this podcast is not intended to be a substitute for seeking personalized legal advice from an attorney licensed to practice in your jurisdiction. Further, I

发表于:2018-12-30 / 阅读(142) / 评论(0)

法律英语 Legal Lad

商务英语必备1000字 Unit28

offshoring n. 產業外移 Offshoring in the IT industry set off India's recent economic boom. 資訊產業的外移引發印度近來的經濟熱潮。 outsource v. 外包 The company's winning formula is to outsource all of its production. 該公司成

发表于:2018-12-31 / 阅读(187) / 评论(0)

商务英语必备1000字

US Service Industry Workers Training to Stop Sexual Harassment

US Service Industry Workers Training to Stop Sexual Harassment Accusations of sexual wrongdoing by film producer Harvey Weinstein and other famous people are having an effect on American businesses. What is being called the Weinstein Effect has men i

发表于:2019-01-03 / 阅读(139) / 评论(0)

2017年VOA慢速英语(十一)月

科技开创全民制造时代

In his State of the Union Address, President Obama made a big deal about manufacturing jobs as a central part of his economic vision for the country. Our first priority is making America a magnet for new jobs in manufacturing, he proclaimed. I suppor

发表于:2019-01-08 / 阅读(119) / 评论(0)

英语阅读理解

英语四级听力-短对话 230

Test 8Section CI was studying theater at Southern Methodist University in Dallas and feeling (36) ______ and uncertain about my future. Will I be able to support myself? I (37)______ . That summer, I decided to see if I could get out on my own. Two g

发表于:2019-01-16 / 阅读(141) / 评论(0)

英语四级听力-短对话

原汁原味商务英语播客第41课:处理客户的抱怨(1)

发表于:2019-01-18 / 阅读(94) / 评论(0)

原汁原味商务英语播客

财富精英励志演讲79 :计算让生命有意义的事情(10)

We've been fooled by our tool. Excuse that expression. We've been fooled by our tool. GDP has been our hammer. And our nail has been a 19th- and 20th-century industrial-era model of success. And yet, 64 percent of the world's GDP today is in that int

发表于:2019-01-18 / 阅读(113) / 评论(0)

财富精英励志演讲

China Music Industry's Move toward Paid Service Mode

Music insiders have been murmuring for some time about massive changes heading towards China's music industry. So far, no new policies have been officially implemented, but the industry is bracing itself for what many consider inevitable shift toward

发表于:2019-01-19 / 阅读(109) / 评论(0)

世界各地新闻集锦

PBS高端访谈:音乐产业能不能挽救流媒体的改革?

JUDY WOODRUFF: One recent spike in broadband usage is music. When you want to listen to a song today, you don't have to buy a copy or even download it anymore. Increasingly, you stream it. And that has led to a profound shift in the industry that is

发表于:2019-01-27 / 阅读(104) / 评论(0)

PBS访谈商业系列

中国快递业面临转型升级

Express deliveries grew more than 43 percent in the first half of 2015, compared with the same period last year. According to head of China's State Post Bureau, about 14 billion parcels were delivered in 2014, up 52 percent. Song Guowei is a courier

发表于:2019-02-03 / 阅读(87) / 评论(0)

英语新闻

企业名称中英文对照大全

企业名称中英文对照大全外贸、贸易、投资、信托、保险、租赁、证券、工艺品进出口公司 Native Produce Animal By-products Import and Export Corporation 土产畜产进出口公司 Chemicals Import and Export Corporat

发表于:2019-02-06 / 阅读(125) / 评论(0)

实用英语

夏说英语新闻晨读第273期:WWE登陆中国

本期内容： From Friday, World Wrestling Entertainment (WWE) is making its video streaming service available in the mainland. The part-sport, part soap-opera joins a long list of sports eager to tap into a new customer base. Industry-watchers say

发表于:2019-02-10 / 阅读(97) / 评论(0)

夏说英语新闻晨读

Courier Industry Dilemma

Since last year, several renowned domestic courier companies have been publicly expressing their dissatisfaction regarding rising cost due to hikes in fuel prices and labor costs, including Shunfeng Express, ZTO Express Service Co. and Yuantong Expre

发表于:2019-02-14 / 阅读(115) / 评论(0)

世界各地新闻集锦

2018年CRI Beijing summit discusses future trend in service trade

As part of the ongoing Beijing International Fair for Trade in Services, a forum has been held to explore ways for the future development of the service sector. CRI's Gao Junya has more. This year's Global Trade in Services Summit is tasked with tryi

发表于:2019-02-14 / 阅读(97) / 评论(0)

2018CRI中国国际广播电台

中国从世界工厂转变为世界市场

Last month, the world's leading toy and baby products retailer ToysRUs opened its 100th store in China after first entering the market a decade ago. ToysRUs's CEO Dave Brandon says the company is planning to open more stores in China this year. Our p

发表于:2019-02-17 / 阅读(103) / 评论(0)

英语新闻

中国推进“一带一路”贸易

Shen Danyang, spokesperson of the Ministry of Commerce, says the total foreign investment as well as the number of enterprises that were invested in by relevant countries have both increased. In terms of absorbing overseas investment, a total of 948

发表于:2019-02-18 / 阅读(116) / 评论(0)

英语新闻

经济学人:遭版权方起诉?YouTube示范如何规避雷区

Business: YouTube and copyright Free and easy listening 商业：YouTube涉及版权问题，免费自在地听音乐 The music industry lobbies Congress to keep YouTube at bay. 音乐产业游说国会远离YouTube. IN LOVE or in business, it is not

发表于:2019-02-24 / 阅读(101) / 评论(0)

经济学人商业系列

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