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In a recent Business English Podcast (BEP 22), we looked at how to deal with technical problems when speaking on the telephone in English. Today, were going to talk how to deal with problems with the caller, which are of course much harder to handle!

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Simon got a monthly bill that he didnt like. His Internet service provider, Wink, automatically withdrew $15 from his checking account each month. This was called direct payment. It made things simpler for him because it meant one less check to write

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Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

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As you've probably experienced firsthand, some mosquito species have a real taste for warm, human blood. So much so that if you raise them on it the lab, they'll accept no substitute. Fortunately, I don't get major reactions at all. Brad Main is a mo

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You might not think there would be that many people in the world prepared to devote lifetimes to the study of something so inescapably low key, 你或许会认为，世界上不会有多少人愿意花毕生的心血来研究那个不起眼儿的东西