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This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step
商务电话英语
It was early morning, January 17, 1994. John Evans and his wife were asleep in their house in Northridge, California. Suddenly, the loudest thunder theyd ever heard seemed to explode right out of the ceiling, the floor, and the walls. They were throw
原版英文小故事
The sinks were leaking. David looked in the local paper and saw an ad for Toby the handyman. David left a message on the answering machine. Two days later, he called again. He told Toby that he had left a message two days ago. Toby apologized. He sai
365个英语简短小故事
Melissa had heard about Bill. He was a womanizer. He dated one woman after another, telling one lie after another. He was a pilot, a tiger trainer, a banker, a publisher, a tycoon, an investor, an adventurer, and on and on. He laughed about how easy
365个英语简短小故事
Bill told Jimi to look up at the ridge, near the park. Bill thought he saw flames. Jimi went outside with his binoculars. He could see a suspicious glow. Using the binoculars, he could see flames. God damn it! he yelled. He called Bill back. Then he
365个英语简短小故事
It was only three days after Thanksgiving. The Santa Ana winds had returned to Los Angeles for the weekend. Fire crews were on the alert throughout the county, ready for more fires. Just a month earlier, 20 fires had occurred throughout four southern
365个英语简短小故事
Jason read the news. He watched the news. He listened to the news. The swine flu was coming. The swine flu was dangerous. The swine flu was a killer. It killed people. Everyone should get a shot. Jason was not worried about the swine flu. He was heal
简单慢速英语阅读
THIS IS AMERICA - Lessons in Small Business Survival CHRISTOPHER CRUISE: Welcome to THIS IS AMERICA in VOA Special English. Im Christopher Cruise. FAITH LAPIDUS: And Im Faith Lapidus. Many small, family-owned businesses in the United States are strug
2012年VOA慢速英语(六)月
By VOA News 29 May 2006 Condoleezza Rice (file photo) U.S. Secretary of States Condoleezza Rice has marked the 16th anniversary of democratic elections in Burma, which were disregarded by the country's military government. She said the years have be
2006年VOA标准英语（五月）
By Peter Fedynsky Washington, DC 22 June 2006 watch Common Values report President Bush's summit in Vienna with leaders of the European Union covered a broad range of topics - from trade to terrorism; from poverty to intellectual property; from the
2006年VOA标准英语（六月）
The commander of NATO military forces, General John Craddock, said the alliance must change the way it conducts operations so the next mission does not suffer the same problems as the alliance's effort in Afghanistan. NATO's top operational commande
VOA标准英语2009年(三月)
One size does not fit all. That's the philosophy behind an innovative approach to primary education which started in Britian less than a decade ago. The International Primary Curriculum (IPC) is now taught in more than 1,000 primary schools in 58 cou
VOA标准英语2011年(三月)
By Katy Migiro Nairobi 07 May 2007 Rescue teams in Cameroon resumed work at the site of the crashed Kenya Airways flight at daybreak. The plane crashed early Saturday after take-off from Doula airport in Cameroon and was found late Sunday in a mangro
2007年VOA标准英语（五月）
By Al Pessin Pentagon 06 February 2007 U.S. Defense Secretary Robert Gates has announced that the U.S. military will create a new command for Africa. VOA's Al Pessin reports from the Pentagon officials say the command is to be established by Septemb
2007年VOA标准英语（二月）
By Robert Berger Jerusalem 19 March 2007 A senior Norwegian official has met with the leader of the ruling Palestinian militant group Hamas, easing a diplomatic boycott. The meeting followed the formation of a Palestinian national unity government,
2007年VOA标准英语（三月）
By Greg Flakus Houston 09 November 2006 President Bush has chosen a former CIA director Robert Gates to replace Donald Rumsfeld as Secretary of Defense. Among his numerous previous functions, Gates served on a congressional panel set up to review th
2006年VOA标准英语（十一月)
By Alan Silverman Hollywood 10 December 2006 Two women - one from England the other from Southern California - trade homes and lifestyles for a memorable winter vacation in a new romantic comedy co-starring Kate Winslet and Cameron Diaz. Alan Silver
2006年VOA标准英语（十二月）
Afghanistan's election committee has rejected President Hamid Karzai's request to move up the date for presidential elections to late April. In a widely anticipated announcement in Kabul, the committee said it still considers August 20 as the ideal
VOA标准英语2009年(三月)
By Michael Bowman Washington 09 May 2007 Colombian politicians and human rights activists visiting Washington this week say U.S. aid to their country focuses too much on military and anti-drug assistance and not enough on humanitarian needs. The dele
2007年VOA标准英语（五月）
U.N. Secretary-General Ban Ki-moon says he is deeply concerned about civilian casualties in Afghanistan. Mr. Ban called for closer cooperation between civilian and military leaders. U.N. Secretary-General Ban Ki-moon, and Afghan President Hamid Karz
VOA标准英语2009年(二月)