货物装卸业务

BEP53 Customer Service: Handling Complaints (Part 1: Empathi

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

发表于:2018-12-05 / 阅读(186) / 评论(0)

商务电话英语

BEP54 Customer Service: Handling Complaints (Part 2: Resolvi

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

发表于:2018-12-05 / 阅读(188) / 评论(0)

商务电话英语

最In导购口语第193期:可以退货

导购口语: If you are not satisfied, you many return it. 如果你不满意，你可以退货。 We only accept returns for thirty days after the purchase. 我们这里的货物在卖出后30天内可以退货。 Bring your receipt to the customer

发表于:2018-12-25 / 阅读(115) / 评论(0)

最In导购口语

外贸服装口语第54期:处理客户的抱怨之情景对话(1)

处理客户的抱怨 Handling the Customer's ComplaintsS: Salesclerk 售货职员 C: Customer 顾客情景对话 Dialogue对话1S: Good morning, sir. Can I help you? 早上好，先生。我能帮忙吗？ C: I hope so. I'd like to make a complaint,

发表于:2018-12-26 / 阅读(114) / 评论(0)

外贸服装口语

外贸服装口语第49期:交货之实用句型(1)

交货 About DeliveryS: Salesclerk 售货职员 C: Customer 顾客实用句型 Pratical Key SentencesS1: The goods are ready. 货物准备好了。 S2: We'll do it right away. 我们马上照办。 S3: Is next Wednesday, OK? 下周三行吗？ S4: We

发表于:2018-12-26 / 阅读(156) / 评论(0)

外贸服装口语

银行英语情景口语第54期:外汇业务存款证明业务(2)

A: Hi, can I assist you in any way? 您好，我如何能为您效劳？ B: Oh, thank you. Yes please. What I need is to handle some domestic affairs. 噢，谢谢你。麻烦你啦。我需要应付一些我们国内的事务。 A: Oh,I see. In what

发表于:2018-12-27 / 阅读(129) / 评论(0)

银行英语情景口语

外贸口语一点通第103期:货物装运之货物损失

Damage 货物损失 A: I regret to tell you that quite a number of the records and tapes were damaged. 很遗憾告诉你，许多唱片和磁带都损坏了。 B: I'm sorry to hear that. But the goods left here were in perfect condition. It was poss

发表于:2018-12-28 / 阅读(125) / 评论(0)

外贸英语一点通

购物英语对话-Returning a Radio(9)

A: Hi. I don't want to keep this radio. B: No problem. May I have your receipt, please? A: Sorry. I could not find it. B: We can't give you a refund without a receipt. A: You know, I bought it at 3 p.m. yesterday. B: I wish I could help you, but it's

发表于:2019-01-20 / 阅读(155) / 评论(0)

购物英语对话

购物英语对话-Returning a Radio(8)

A: Hello. Can I return this radio, please? B: Sure. Do you have your receipt? A: I misplaced it somewhere. B: Unfortunately, I cannot give you a refund without it. A: But I bought it right here just yesterday. B: I'm sorry, but there are no exception

发表于:2019-01-20 / 阅读(139) / 评论(0)

购物英语对话

外贸口语一点通第201期:货物保险之保险费率

Premium rates 保险费率 A: Though I have effected insurance for quite a few times, there is still one thing I am not sure. 虽然我曾经办过几次保险，但仍有一事不是很了解。 B: What is it? 什么问题？ A: What do you think ar

发表于:2019-01-23 / 阅读(112) / 评论(0)

外贸英语一点通

外贸口语一点通第171期:参加展会之询问展位

Something about the booth询问展位 A: Excuse me, sir! Could you tell me where the service desk is located? 先生，您好！请问服务台在哪里？ B: It is just right over there. 就在这里。 A: Hello! I'm jack from France. Do you know wh

发表于:2019-01-23 / 阅读(210) / 评论(0)

外贸英语一点通

Handling Business Documents处理商业文件

Key Sentences(重点句子) 846．You signed the delivery note, don't you? 是你签收的那张货运通知，对吗？ 847．Don't you know that's the only proof the accounts department has that the goods were delivered? 难道你不知道那是财务

发表于:2019-01-30 / 阅读(147) / 评论(0)

实用英语

商业广告用语词汇

产品远销英国、美国、日本、意大利和东南亚，深受消费者欢迎和好评 Our products are sold in Britain, America, Japan, Italy and South East Asia and well appreciated by their purchasers. 畅销全球 selling well all over the world 典雅大方 elegant and gracefu

发表于:2019-02-07 / 阅读(157) / 评论(0)

英文语法词汇

通用商务：基本英文商务短语(2)

affiliated company 附属公司、联盟公司 after charge 附加费率 after date 日后、发票后 after sight 见票后照付 affidavit of export 出口宣誓书 A grade 甲级（货品） agains

发表于:2019-02-07 / 阅读(136) / 评论(0)

实用英语

全国最大寄血验子案告破涉案金额达3000万美元

Police in China have detained 75 people in connection with a widespread network that illegally determined the gender of unborn babies. 中国警方近日破获了一起非法鉴定胎儿性别的大案，逮捕了和该犯罪网络有关的75名犯罪嫌

发表于:2019-02-08 / 阅读(125) / 评论(0)

英语新闻

外贸英语话题王第99期:货物损失

Damage 货物损失 I regret to tell you that quite a number of the records and tapes were damaged. 很遗憾告诉你，许多唱片和磁带都损坏了。 I'm sorry to hear that. 听到这事深感遗憾， But the goods left here were in perfect

发表于:2019-02-15 / 阅读(126) / 评论(0)

外贸英语话题王

【英语时差8,16】网上购物-上

Daya: I absolutely love shopping online, you get the best deals online, you get designer goods for cheaper as well because they have sales online, if you're into your designer clothes. You can have an express service where you can have your goods in

发表于:2019-02-15 / 阅读(132) / 评论(0)

英语时差8，16

情景会话口袋书人际篇第358期:送货上门(2)

5. Delivery service is available for a slight extra charge. 多付一点费用就有送货到家的服务。还能这样说： We can provide delivery service if you pay a little extra money. Pay more money and you can get delivery service. 应用解析

发表于:2019-02-22 / 阅读(147) / 评论(0)

情景会话口袋书人际篇

情景会话口袋书人际篇第359期:送货上门(3)

9. Every product purchased from us is delivered quickly to your door, sometimes in less than 24 hours. 凡购买我公司的商品均可快速送货上门，有时会在24小时之内送达。还能这样说： All goods bought from us can be delive

发表于:2019-02-22 / 阅读(123) / 评论(0)

情景会话口袋书人际篇

情景会话口袋书人际篇第360期:送货上门(4)

14. The goods can be sent to you in two days. 货物两天内可以送达。还能这样说： The goods can be delivered to you within two days. We can deliver the goods to you in two days. 谚语： Goods are theirs who enjoy them. 爱物者有物用

发表于:2019-02-22 / 阅读(113) / 评论(0)

情景会话口袋书人际篇

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