2016年ESL之日常生活 01 Cancelling a Service

ESL Podcast 1171 Cancelling a Service Diana: Youve reached customer service for Bully Services. How may I help you today? Phillip: Id like to cancel my service. Diana: Why do you want to cancel? Phillip: Im switching to another company with cheaper s

BEP53 Customer Service: Handling Complaints (Part 1: Empathi

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

BEP54 Customer Service: Handling Complaints (Part 2: Resolvi

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

新东方商务口语[14]:培训成果Training Results

Mr. Johnson: Can you tell me, Ms. Smith, about the training programs you initiated this year? Smith女士,你能向我介绍一下今年你发起的培训计划的情况吗? Ms. Smith: We ran a call center training service and language program to ens

英语博客-北美风情 245 Customer service

Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

VOA 商务英语 lesson33

Dialog 1: M: To improve customer service, Ill hire more employees for peak hours. F: You should also consider reorganizing the store（. (委婉提供建议) M: How would that improve service? F: now products are not conveniently arranged.( arrange shoes i

奥运英语41

Customer: Hello, Id like a return to Xian please. Customer: 你好，我想买去西安的往返票。 Travel Agent: Certainly. When do you want to travel? Travel Agent: 好的，你想什么时候走？ Customer: Tomorrow. Customer: 明天。 Travel Agent: Ok, no problem. Wha

礼节美语 Business Etiquette 235-Calling-Customer-Service-I

Bob给一家软件公司客户服务热线打电话，接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis

2008年ESL之购物 16 Getting Bad Service

26 Renting an Apartment GLOSSARY apartment manager a person whose job is to take care of problems in an apartment building, collect the rent, and find peopleto live in the building * When our toilet stopped working, we called the apartment manager. v

法律英语：63 Refusal of Service

by Michael W. Flynn First, a disclaimer: Although I am an attorney, the legal information in this podcast is not intended to be a substitute for seeking personalized legal advice from an attorney licensed to practice in your jurisdiction. Further, I

北师大版高中英语模块7--Unit 23 workshop5

[00:00.00]Speaking: [00:02.01]Exercise 1 Listen to the telephone conversation [00:05.74]between the manager of Fitness Products [00:07.86]and the customer.Answer these questions: [00:13.77]Good morning. Fitness Products Ltd. [00:15.71]Can I help you?

客服人员应该如何保持冷静

The caller was enraged long before Beverly Smith was asked to pick up the phone. He had already yelled at her boss for an hour. But staying calm in the face of other people's anger is routine business for Ms. Smith, who takes outpatient calls at a Sa

China to improve family planning service at grass-roots level

BEIJING, Jan. 12 (Xinhua) -- China planned to improve county-level family planning services with more investment in infrastructure, said the National Population and Family Planning Commission here Saturday. Most family planning services at the county

商务礼节美语第188期:Calling Customer Service 客服热线(上)

Bob给一家软件公司客户服务热线打电话，接电话的是Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you forcalling GlobalCom's customer hotline. My name is Gloria...how can I be ofassistan

英语笑话听力+文本：Come in an envelope 坐信封过来

[00:14.92]Come in an envelope 坐信封过来 [00:26.92]词汇扫描 [00:30.99]torrential [t?'ren??l] 湍急的 [00:34.00]rainstorms ['reinst?:m] 特别猛烈的暴雨 [00:39.08]representative [?repri'zent?tiv] 代表 [00:43.05]weary ['wi?ri] 心焦

英语美文：千金一刻

A cab driver taught me a million dollar lesson in customer satisfaction and expectation. Motivational speakers charge thousands of dollars to impart this kind of training to corporate executives and staff. It cost me a $12 taxi ride. I had flown into

深入浅出的英语口语

Glossary for Telecomunications This glossary helps explain some of the acronyms and technical phrases Bluetooth A short-range wireless technology designed to allow connection of portable devices in a wire-free manner. For example connection of a wire

【英语对话对对碰】电话业务服务

Operator: Pacific Bell. May I help you? Dave: Yes, I'd like to set up a telephone service, please. Operator: Do you presently have service? Dave: No, this is new. Operator: All right! I'll connect you with our customer service department. Please hold

【英语对话对对碰】安装电话

Sean: I'd like to have a phone installed, please. Customer Service: May I have your name and address, please? Sean: Sure. My name is Sean Kobluk. K-O-B-L-U-K. My address is 1600 Iowa Avenue, Apartment 16. Customer Service: May I have your date of bir

【英语对话对对碰】电话注销

Customer Service: Pacific Bell. May I help you? Jefferey: I'd like to have my phone disconnected. Customer Service: May I ask why? Jefferey: Well, I'm graduated and am moving to California for a new job there. Customer Service: Congratulations! Jeffe