客户关系管理分析技术

Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.

发表于:2018-12-02 / 阅读(264) / 评论(0) 分类 初级口语教程

Our Business English news story today is about the changes in management style taking place around the world. After you listen to the story, well explain some of the new English vocabulary and provide further examples of how they can be used.

发表于:2018-12-05 / 阅读(188) / 评论(0) 分类 商务英语管理课程

Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

发表于:2018-12-06 / 阅读(142) / 评论(0) 分类 英语博客-北美风情

Because when you look at it, when you look at it as it is which is what you said the other day, its very easy for someone in an abuse relationship to go back. But I loved him, but I trusted him and nobody says she has to be a role model. Okay, Im jus

发表于:2018-12-11 / 阅读(124) / 评论(0) 分类 访谈录2009

An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to

发表于:2018-12-25 / 阅读(111) / 评论(0) 分类 办公室英语口语

Bob给一家软件公司客户服务热线打电话,接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis

发表于:2018-12-25 / 阅读(115) / 评论(0) 分类 礼节美语

Management is a funny thing. Most of the people I know who are in management are not actually managers. I mean, they dont have any qualifications to say they are managers. I think most managers are like that. They spend a year or two in a job and the

发表于:2018-12-28 / 阅读(136) / 评论(0) 分类 听一分钟英文-M

Unit 5 So many kinds of English Vocabulary Task Answers/Script A Sometimes I have trouble understanding native speakers. Thats because native speakers use a lot of slang. I wish I could speak English more fluently. B I want a teacher who is a native

发表于:2018-12-29 / 阅读(98) / 评论(0) 分类 大学体验英语听说教程

The legendary political economist Peter Drucker has died at age 95. Drucker wrote more than 3 dozen books and countless articles, but for such a prolific writer, he offered rather pithy advice. The most important thing is to know what you're good at,

发表于:2019-01-08 / 阅读(257) / 评论(0) 分类 2005年NPR美国国家公共电台

The Office - Job Interview II (C0062) A: Thanks for coming in today, did you have any trouble finding us? Please take a seat. B: Thank you. A: So, lets get started; tell me a bit about your educational background. B: Sure! Well, I graduated with hono

发表于:2019-01-08 / 阅读(129) / 评论(0) 分类 纯正地道美语

The Office - Job Interview III (C0065) A: Very good. Now, I have a couple of final questions. B: I hope theyre not too hard! A: Well, why should we hire you? B: I think that I would be a perfect fit in this company.I have a unique combination of stro

发表于:2019-01-08 / 阅读(118) / 评论(0) 分类 纯正地道美语

DEVELOPMENT REPORT - Home-Based Management of Malaria By Karen Leggett Broadcast: Monday, May 31, 2004 This is Robert Cohen with the VOA Special English Development Report. Malaria is estimated to kil

发表于:2019-01-10 / 阅读(180) / 评论(0) 分类 农业与发展

Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He

发表于:2019-01-19 / 阅读(176) / 评论(0) 分类 英语新闻

Management is a funny thing. Most of the people I know who are in management are not actually managers. I mean, they dont have any qualifications to say they are managers. I think most managers are like that. They spend a year or two in a job and the

发表于:2019-01-21 / 阅读(118) / 评论(0) 分类 纯正英语一分钟

KHARTOUM, Jan. 5 (Xinhua) -- Chairman of the U.S. Senate Foreign Relations Committee John Kerry on Wednesday said that a successful referendum(公民投票权) in south Sudan would be the precursor(先驱,前导) to a stronger new relationship be

发表于:2019-02-05 / 阅读(155) / 评论(0) 分类 英语新闻

Anchor: This year has seen a sharp increase in Chinese investor demand for real estate in New York, with the cash put down this year already exceeding last year's totals. Our William Denselow has more from New York. Reporter: Another building under c

发表于:2019-02-06 / 阅读(101) / 评论(0) 分类 英语新闻

You can handle lifes bumps with ease when you practice risk management for your life. There are four main areas well focus on for risk management: health, career, finance and relationships. Good guidelines in these areas will keep your life flowing e

发表于:2019-02-07 / 阅读(139) / 评论(0) 分类 阅读空间

BEIJING, Nov. 13 (Xinhua) -- China will next year introduce a regulation to better manage the housing files of the country in terms of resources and applicants, according to an official announcement on Tuesday. The announcement, posted on the website

发表于:2019-02-09 / 阅读(156) / 评论(0) 分类 英语新闻

A: Thanks for coming in today, did you have any trou- ble finding us? Please take a seat. B: Thank you. A: So, lets get started; tell me a bit about your edu- cational background. B: Sure! Well, I graduated with honors from Chester- ton University wi

发表于:2019-02-23 / 阅读(112) / 评论(0) 分类 英语播客-EnglishPod

台湾籍旅美老师今天交给我们的句子是: Of the non-college group, reasons could be military deployment, work preferences or requirements, internet dating, and even immigration and visa delays. 对于不是学生的人来说,异地恋的

发表于:2019-03-05 / 阅读(190) / 评论(0) 分类 留美老师带你每日说英文
学英语单词
a glimmer of
admit by ticket alone
adventure games
air corridor
amamiclytus yulongi
analysis of hydrological data
av monitor
basalt-glass
be skin and bone
Bessarion
birthday present
Bochoumanga
bowsteads
cercopod
chino-japanese wars
cidh
controlled exchange system
coupling line
dahlite
DBMS computer
diminished
dock for joint land and water transport
Document Source
Elizabeth Fry
erysimum allioniis
final finish
flap wheel
gammacounter
gate-type feeder
gatevalves
genetic swamping
glomerulotubular imbalance
Gormenghast
Grayland
great sigmoid cavity
greenstriped
hall of mirrors
hypo eliminator
hypostension
idebwe
incised slab
independent pressure charging
intelligent graphic system
intermediate products capacity
Kaibab Plateau
Lebesgue number
Leonardville
light machine gun
molding receptacle
monomerous
multispectral line scanner
Nellim
nexxus
nonlinear network
nonvirtue
nt lan manager authentication
ocellar pair
octonarian
organosilicone
panoramic translating
paracytheridea dissecta
parasinoidal lacunae
partially-ordered space
Pd. M
Peter's fish
poddinger
Poopó, R.
preventrals
procurement agency
propalgyl
pump laser
pure omission
Qiaoyan
radiation sensitive tissue
redily
release pay
residualnormal moveout
restructurable network
reversible generating set
revive a barred right
sakering
secondary standard sample
sequential composition
share-of-market
shielded conductor
spadiceus
spontaneous rupture of tendon
São Miguel Arcanjo
technological trade-off
tetracarbonyl iron
tonsors
trachelagra
tufted puffins
turn-backs
union-set
unprofiting
urtinose
vacuum corer
vivianite
watersoftener
weld flush
yhasped