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Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.

发表于:2018-12-02 / 阅读(286) / 评论(0) 分类 初级口语教程

A: How may I help you? B: Im having a problem. A: What problem are you having? B: There have been charges made on my debit card that I didnt make. A: Do you have the statement for your card? B: Here it is. A: What are the charges youre referring to?

发表于:2018-12-02 / 阅读(189) / 评论(0) 分类 英语情景对话-银行

A: What can I do for you today? B: I have an issue. A: What is your problem? B: There were charges on my debit card that I never made. A: Do you have a statement for your debit card? B: I do. A: Which charges are you talking about? B: Its the last fo

发表于:2018-12-02 / 阅读(170) / 评论(0) 分类 英语情景对话-银行

A: May I help you? B: I have a problem. A: Whats the problem? B: Someone else is making charges on my debit card. A: I need to see a statement for your debit card. B: I have it right here. A: Can you show me which charges youre referring to? B: The l

发表于:2018-12-02 / 阅读(163) / 评论(0) 分类 英语情景对话-银行

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

发表于:2018-12-05 / 阅读(186) / 评论(0) 分类 商务电话英语

Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

发表于:2018-12-06 / 阅读(148) / 评论(0) 分类 英语博客-北美风情

AS IT IS 2016-01-29 Panel Clears Planned Parenthood, Charges Its Accusers A Texas grand jury decided this week to clear the health care organization Planned Parenthood of charges that it sells body parts from aborted fetuses. The decision has angered

发表于:2018-12-08 / 阅读(124) / 评论(0) 分类 2016年VOA慢速英语(一)月

Uninsured Americans Face Confusing Bills, Inconsistent Charges Tatyana Schum was at home with her dogs when a burning sensation ripped through her body. Unbelievable pain like I've never felt before, said Schum. The pain was from an inflamed gallblad

发表于:2018-12-08 / 阅读(127) / 评论(0) 分类 VOA标准英语2013年(五月)

一.本课要点及示例 在这一课里, 我们学习动词加上宾语再加上动词不定式的用法, 比方

发表于:2018-12-08 / 阅读(251) / 评论(0) 分类 VOA双语新闻(Bilingual News)2010

An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to

发表于:2018-12-25 / 阅读(120) / 评论(0) 分类 办公室英语口语

Bob给一家软件公司客户服务热线打电话,接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis

发表于:2018-12-25 / 阅读(124) / 评论(0) 分类 礼节美语

Hidden Charges Inflate Price Tag A while back, a friend of ours took his son to a professional basketball game. He walked up to an arena window and purchased two tickets for $40 apiece. But his credit card was NOT charged $80. The clerk assessed an a

发表于:2019-01-14 / 阅读(188) / 评论(0) 分类 VOA标准英语2011年(四月)

Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He

发表于:2019-01-19 / 阅读(193) / 评论(0) 分类 英语新闻

BEIJING, March 26 (Xinhua) -- China will curb excessively high funeral charges by regulating the industry and reducing or remitting fees for low-income groups, the Ministry of Civil Affairs (MCA) said Monday. A pricing standard for basic funeral serv

发表于:2019-02-06 / 阅读(162) / 评论(0) 分类 英语新闻

Juninho says reputation tainted by drug charges RIO DE JANEIRO, Oct. 19 (Xinhua) -- Former Brazil international midfielder Juninho says he has had his name unfairly tainted after being cleared of drug charges by a Brazilian sports tribunal on Friday.

发表于:2019-02-08 / 阅读(140) / 评论(0) 分类 英语新闻

Bob给一家软件公司客户服务热线打电话,接电话的是Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you forcalling GlobalCom's customer hotline. My name is Gloria...how can I be ofassistan

发表于:2019-02-12 / 阅读(177) / 评论(0) 分类 商务礼节美语

可修饰比较级的词 1)a bit, a little, rather, much, far, by far, many, a lot, lots, a great deal, any, still, even 等 2)还可以用表示倍数的词或度量名词作修饰语。 3)以上词汇或词组(除by far外)必须置于比较

发表于:2019-02-18 / 阅读(144) / 评论(0) 分类 英语新闻

The National Development and Reform Commission, China's top economic planner has decided to lower bank card charges for businesses nationwide. The adjustment is expected to reaches to a wide range of sectors, such as catering, hotels, retailing, whol

发表于:2019-02-21 / 阅读(170) / 评论(0) 分类 英闻天下

In October 2007, 17 people were arrested on Tuhoe land in the Urewera district in the North Island. These people all belong to the Maori iwi Tuhoe or are supporters of the Tuhoe. The police believed they were training for terrorist activities against

发表于:2019-02-25 / 阅读(155) / 评论(0) 分类 新西兰英语

A: What can I do for you today? B: I have an issue. A: What is your problem? B: There were charges on my debit card that I never made. A: Do you have a statement for your debit card? B: I do. A: Which charges are you talking about? B: It's the last f

发表于:2019-02-27 / 阅读(171) / 评论(0) 分类 在银行-At the Bank
学英语单词
acquisitive instinct
adenosines
Ajaxified
alae lobuli centralis
amaea watanabei
Aqua-fortis
arcader
asphalt (asph)
audit report on financial statements
bag grain
balance date
Baltime Berth Grain Charter Party
be caught in a shower
bigamously
BMA
central osteitis
classical aerodynamics
coenzyme factor
commercial scale production
cone passage
core lamination
crystal breeding
cullums
cypa enodis
cypraea childreni
double ureter
eating at
elastic ratio
ewelina
februate
file oriented interpretive language
fishmeals
flood estimation
Giessbach
gnvq foundation
haselden
heterogynid
How long have they been married
instability criterion
interleukin-2receptor
intermolecularly
investment holding
Ladinian Stage
landing ship tank (lst)
like cat and dog
lukk
manchurias
methoserpidine
microcirculation of eye fundus
mishimas
muaf
nauplius
Neilore
newke
nonwhale
Ogg Vorbis
oligotrophic lake
onomastic
operating floor plan
perilunate dislocation
physiological plasticity
planeswalker
planthood
position specializing in reception
post-modifying
Pratia brevisepala
Prausnitz-Kustner antibody
productive capacity cost
pseudobotrytis terrestris
radar reflectors
radioactive log
recirculating ball type steering gear
resolution gratings
restore postal services
retire to
rimmed texture
round-thread
saprobes
schoolage
Schultzia
sea injection valve
Skogstorp
soft center steel
speaker-trained system
spiny-cheeked honeyeater
sporto
stryphnic acid
swinging-vane oil pump
symmetrical aerial input
taken over
the seashore
thymol acetate
tooth-drawer
ultraconcentrated
unsettles
Upper Manitou L.
verrazzanoes
wait on sb
weidenreich
William Harrison Hays
wipe ... eyes
yeast wash