单词：coatomer
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Elementary - Difficult Customer A: Good evening. My name is Fabio, Ill be yourwaiter for tonight. May I take your order? B: No, Im still working on it. This menu is not even in English. Whats good here? A: For you sir, I would recommend spaghetti and
纯正地道美语
In a recent Business English Podcast (BEP 22), we looked at how to deal with technical problems when speaking on the telephone in English. Today, were going to talk how to deal with problems with the caller, which are of course much harder to handle!
商务电话英语
Simon got a monthly bill that he didnt like. His Internet service provider, Wink, automatically withdrew $15 from his checking account each month. This was called direct payment. It made things simpler for him because it meant one less check to write
365个英语简短小故事
Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers
英语博客-北美风情
A blog devoted to Michelle Obama's fashion sense has inspired a book. The woman behind both says there hasn't been a first lady in more than 40 years who has attracted this much attention for what she wears. Susan Logue | Washington 27 November 2009
VOA标准英语2009年(十一月)
Nigerian opposition politicians are discussing the formation of a broad-based opposition party that can wrest power from the ruling People's Democratic Party in elections scheduled for 2011. The PDP has dominated the Nigerian political landscape sin
VOA标准英语2009年(三月)
By Benjamin Sand Islamabad 23 March 2007 Pakistani cricket fans are reacting with outrage over news that the country's cricket coach was murdered shortly after the team's surprising loss in the World Cup. From Islamabad, VOA correspondent Benjamin Sa
2007年VOA标准英语（三月）
A NASA image shows Hurricane Earl - now a powerful Category 4 storm - as it passes over the Leeward Islands and barrels toward the US coast, 31 Aug 2010 U.S. officials say Hurricane Earl is expected to bring severe weather and possible flooding to so
VOA标准英语2010年(九)月
GWEN IFILL: Congress is on the verge of finally approving a rewrite of the education law known as No Child Left Behind. The Senate is expected to pass it easily tomorrow. The House did so last week, and the president is expected to sign it. It will g
PBS访谈教育系列
Dai: So, you mentioned coasteering. What is that? Sharron: Right. What it is... it's organized by some groups of people. It can be quite dangerous, but it's very well-run in that you all go out in wetsuits, and you'll go out for a few hours around th
原版英语对话1000个
Dai: So, you mentioned coasteering. What is that? Sharron: Right. What it is, it's organized by some groups of people. It can be quite dangerous but it's very well-run in that you all go out in wetsuits, and you'll go out for a few hours around the c
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